Privacy Policy
This policy explains what information Vozari Labs collects when businesses use our AI receptionist, how we use it, and who we share it with. Last updated: November 7, 2026.
Data Protection Standards
HIPAA Alignment
We implement robust encryption transit protocols and isolated storage architectures to safeguard sensitive business records and caller identity. Our systems undergo routine vulnerability assessments to maintain continuous protection.
Our infrastructure aligns with industry-standard security frameworks, ensuring secure synchronization and encrypted call log delivery. We maintain rigorous administrative safeguards to prevent unauthorized access.
Text Messaging (SMS)
Vozari Labs sends text messages in two cases. First, automated notifications to business owners who use our service, such as alerts about new appointment requests or messages, with consent given during signup. Second, on behalf of the dental clinics and other businesses that use our service, appointment scheduling and customer care texts to their patients and customers who have agreed to receive them or who text the business first, such as help booking, rescheduling or cancelling an appointment and replies to their questions. We do not send marketing texts. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Mobile numbers and SMS consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes.
Information We Collect
When someone calls a business that uses Vozari Labs, our AI receptionist may collect the caller's phone number and the details they share during the call, such as their name, contact information, reason for calling, and appointment preferences. We create a written transcript and summary of each call so the business can follow up. We also collect account details from the businesses that use our service, such as names, email addresses, and phone numbers, and basic website usage data through cookies.
How We Use Artificial Intelligence
Calls to businesses that use Vozari Labs are answered by an AI voice assistant, not a person. Our system uses speech recognition to turn the caller's words into text, an AI language model to understand the request and respond, and synthesized speech to reply. AI can occasionally make mistakes, so urgent matters are routed to the business's staff according to the business's instructions.
Third-Party Service Providers
To provide our service, we share call information with service providers that process it on our behalf, including providers of telephone and text messaging, speech recognition, AI language processing, voice synthesis, cloud hosting, and data storage. These providers may use the information only to perform services for us and are required to protect it. We do not sell personal information.
How We Use and Keep Information
We use this information to answer calls, book and manage appointments, and send call summaries and notifications to the business. We keep call information only as long as needed to provide the service to the business or as required by law, and the business may ask us to delete it.
Your Choices and Contact
If you called a business that uses our service and want to access, correct, or delete your information, please contact that business directly or reach us at admin@vozarilabs.com. Questions about this policy can be sent to admin@vozarilabs.com or Vozari Labs LLC, 3318 Highland Rd, Northbrook, IL 60062.